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The Horizon Award is independently administered by Corporate Information Services, a Scottsdale-based firm. It was initiated by CIS because of consumer demands for credible and reliable information about client satisfaction levels. This award recognizes the industry leaders who have broken new ground in client satisfaction. The Horizon award is proudly given for overall achievement that is characteristic of long-term growth and success within an organization. Corporate Information Services is a global customer satisfaction survey and market research firm operating in many industries. CIS’ quality and satisfaction measurements are based on actual client responses from consumers around the world. UniGroup Worldwide UTS has received the esteemed Corporate Information Services Horizon Award for overall achievement in customer satisfaction for 2001 and 2002. UniGroup Worldwide, Inc. is the international move and freight management subsidiary of UniGroup, Inc., the parent company of United Van Lines and Mayflower Transit. Joined in 2001 by UTS International BV, a Holland-based moving and relocation services network, the combined force completes an overseas network of 500 representatives serving major commerce centers worldwide. “UniGroup Worldwide UTS is an ISO certified organization entrusted with providing a full range of international forwarding and relocation services to our customers around the world. A key component of our quality process is the ability, provided us by Corporate Information Services, to accurately gage customer feedback and their satisfaction with those services that we say we provide. Said in another way, CIS affirms that we do what we say we do. As a service organization, it seems unimaginable that we could retain current customers and grow with future demand, if we did not have a solid quality process in place and a way to reliably measure our performance. CIS gives us that reliable measuring tool", says Brian Iles, Managing Director of Operations for UniGroup Worldwide UTS. |
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