Regional Headquarters (EMEA)
The EMEA office is located in London, England. Our organization is one of the world’s largest networks of interconnected move management and destination services companies. Our clients can count on fast, simple, high-quality transfers with minimal effort on their part. We also offer a full menu of destination services to ensure a smooth transition following the transfer. A single-source supply of services that is transparent, reliable, and financially stable. We take pride in what we do and display a passion for service, at every step of the transfer.
The international network, each a prominent force in its own market, must be FIDI FAIM certified and meet our demanding quality standards.
With the use of a global service level agreement, agents all over the world adhere to high service expectations. There is not an ocean or a border we have not crossed while providing a seamless, stress free service for our customers.
“Proud, enthusiastic, honest, committed and caring”. Those are just a few of the qualities our people share. UniGroup employees have “service” in their blood and are proud of what they do. They are dedicated to making your mobility operations run smoothly and efficiently. Their task is to make the moving and relocation process as stress-free and comfortable as possible for you.
The staff speak Dutch, Spanish, French, German as well English.
Most of the crews will speak English and some crews will have multilingual capabilities.
The basis of our quality is a network of experienced member companies and agents, familiar with the requirements and expectations of expatriate families moving overseas.
The quality standards such as ISO and FIDI-FAIM provide objective and audited standards to maintain basic quality. Our fail-safe principles ensure a smooth process, ultimately determined by how the client experiences the service. The client information and other objective process information allow us to monitor agent performance and report on the KPIs or service levels agreed to at the start of the contract.
The entire UniGroup UTS network is accredited under ISO 9001-2008. Most of our members are also ISO 9001 certified on their own.
The Netherlands office is accredited with the ISO 14001 standard for environmental management. It is recognized that effective environmental management is one of the most important priorities of modern times for business, and we are determined to be a responsible corporate citizen. Regular audits of all our local service providers include assessments of steps taken to minimize their environmental impact.
In addition to the Quality certification ISO 9001:2008 and the Environmental 14001 certification, UGRN achieved the OSHAS 18001 Health & Safety certification on September 12, 2013.
Dear Mr Lala,
Our move from Houston is now behind us. Everything went more than smoothly, a combination of a very good performance (packing, crating, loading) in Texas and the efficiency/effectiveness of your own crews in Italy, starting with a custom clearance executed in record time. No damages, your people were extremely helpful at point of delivery. Even beyond what could be normally expected.
You organized and managed everything impeccably and to our full satisfaction. We are sure glad that, once again, we relied on your services.
Republic of Ireland
State of Bahrain
Sultanate of Oman
United Arab Emirates