World And Regional (Americas) Headquarters
The World Headquarters is located in the suburbs of St. Louis, Missouri. Our 300,000 square foot building is situated on almost 40 acres. More than 800 employees serve customers and agency locations around the world.
Whether you are a corporate client moving your team across the country or an individual moving your family and your precious belongings around the globe, we are here for you. With regional offices strategically located in the United States, The Netherlands, and Hong Kong, our global network of agents are available to handle moves anywhere in the world.
UniGroup strictly adheres to all U.S. regulations governing contact with officials of foreign governments. The Foreign Corrupt Practices Act (FCPA) prohibits attempts to influence a foreign official to act contrary to U.S. or that official’s home country laws.
With the use of a global service level agreement, UniGroup adheres to high service expectations including our industry exclusive transit time guarantee. There is not an ocean or a border we have not crossed while providing a seamless, stress free service for our customers.
UniGroup is committed to providing customers with experienced and knowledgeable staff who are dedicated to you, the customer. Our team of highly trained specialists has built an unparalleled, international service delivery network. At the St. Louis headquarters, certified move managers are trained in all aspects of international pricing, forwarding logistics,customer service, and documentation requirements. With an average of 20 years experience in the international relocation industry, our management ensures our move managers know how to coordinate your international relocation efficiently and successfully.
UniGroup team members include several multi-lingual move management specialists who are able to speak to our customers in need of language translation. Within North America all crews will speak English and have some with multilingual capabilities. Outside of North America, if English or a specific language is required by the customer, we make every effort to accommodate specific needs.
UniGroup’s quality management systems are certified and audited annually by the National Quality Assurance organization and complies with the International Standards Organization’s ISO 9001:2008 quality assurance processes.
Today, UniGroup Worldwide maintains a 97% on-time delivery score.
Customer Comments :
"We are now very happily in our new home. Our container arrived with all items intact and beautifully wrapped. Please give our thanks to your crew, again! Jean Hildebrand has been an absolute star in sorting out arrangements at this end! It has been a real pleasure working with her and we recommend her with our highest regard!"
Linda and Peter
UK to Atlanta, Georgia (5/1/12)
Dear Mr. Velicer,
As a longtime professional who has moved across town and across the globe, more than once, I have an understanding of the need for professional and efficient service on the part of moving professionals. I want you to know that I do not recall having any better service than that which I have recently received from Laura Roth. I relocated to London in October and am now returning to the US, and the service I have received from Ms. Roth, in both instances, has been stellar. This excellence in service reflects positively on Ms Roth and on UniGroup Worldwide UTS.
Ms. Roth’s excellence is much more than just knowing her job; it is really how she deals with her customers. Her clarity of communication, her unbelievable responsiveness, her understanding of what a customer 5,0000 miles away is going through, and her keeping the promises she makes (in terms of communication) speak volumes for her professionalism. In short Mr. Velicer, as a result of her effective manner in dealing with people like me, I am a very satisfied customer.
Thanks to Ms Roth and to your organization for handling my relatively short notice move so efficiently.
With my very best regards,
Damian Bechtel (5/1/12)
UK to USA
Hi Darla, Brian and Celine,
Apologies for not coming back to you any earlier, Just wanted to take proper time to thank you for the wonderful job you made, It was very challenging for me but you found a solution for everything and made it so effortless. Big huge Grazie from me and I will recommend you to anybody who has to relocate :-)
If I have ever leave UK to go back to Italy I'll certainly call you :-)
Italy to UK (4/6/12)
Our international relocation experts are well versed in the specific requirements of customs regulations. UniGroup has an internal customs brokerage department that allows us the availability of critical time sensitive information. As a benefit of being a UniGroup customer, access to country and cultural information is provided to all customers via a password protected portal. Contact us for more information on this resource.
USA: United Van Lines and Mayflower Transit agencies are represented in every US state.
Canada: Toronto is the Canadian headquarters in Mississaugua.
Mexico, Central America, and Carribean:
Republic of Panama
US Virgin Islands